Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
Who we are supporting** **
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:
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Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
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Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
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Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
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Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
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Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
**The program **
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role ID – C004847
Role Duties and Responsibilities
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Orchestrate contract management, take responsibility for understanding customer requirements, collecting data, drafting, staffing, and releasing Proposals, Agreements and their amendments;
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Support the delivery of the EIT Delivery services across the NATO Enterprise in accordance with the service levels defined in the service models and supporting documentation (Service Design Packages / Service Delivery Plans, service descriptions, catalogue of services, etc.) and relevant service provisioning agreements both internal and external to the Agency;
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Ensure project/agreements deliverables are completed within agreed cost, schedule and quality and are signed off, including management of any change requests using appropriate processes;
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Contribute to the service lifecycle processes in accordance with Agency policy and procedures;
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Maintain a customer focus, acting as a customer focal point to deal diplomatically on a variety problem management and business-related issues linked to contract management;
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Contribute to Academy customer engagement activities;
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Develop, document and maintain the knowledge library to support customer success particularly in support of agreements production, new Customers/Training Coordinators on-boarding, service satisfaction and lessons learned;
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Manage, monitor, and control assigned tasks and working packages;
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Track service metrics, under the governance of NCI Academy Resource Project Management Office (RPMO), in order to maintain the agreed value to customer
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Contribute towards continuous improvement by process review, automation and enhancements of internally used tools;
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Collaborate with stakeholder groups, as part of formal or informal consultancy agreements;
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Contribute to the PSPM B business intelligence and SharePoint portal/web-page within AOR;
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Check and fix data accuracy to assure accurate customers and service delivery manager facing outputs
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Support the day-to-day operation of NCI Academy business activities using appropriate project/service management principles, processes and tools.
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Generate the quarterly training delivery reports and liaise with theAgency Finance staff to ensure quarterly training delivery invoices are accurate and delivered on time to the appropriate recipient
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Contribute towards continuous improvement by process review, automation and enhancements of internally used tools.
Essential Skills, Experience and Certifications
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A minimum of 3 years of experience in experience of service or project management including resource management (people, budgets, time, etc.) in a training environment
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Experience in training, education or mission-support environments involving CIS systems.
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Prior experience in a multi-national or international environment
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Prior experience in a combined military and civilian environment
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Prior experience of Business Development
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Prior experience with pricing estimation and proposal development
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Proven analytical skills to produce meaningful business intelligence for decision makers using BI tools such as PowerBI
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Proven experience in customer focused roles and customers relationship management, including excellent communication skills
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Excellent Microsoft Office skills and in particular advance Microsoft Excel skills
Education
- A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and 2 years post-related experience
Language
- Fluent in English and must be able to read and write technical user documentation
Desirable Skills, Experience and Certifications
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Practical experience in working for NATO agencies or organizations
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Knowledge of NATO responsibilities and organization, including ACO and ACT
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Prior experience in engagement techniques, survey management and data analysis
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Evidence of prior experience and in-depth knowledge of the ServiceNow Project Management tool
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Prior experience in Oracle based financial management tools
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Prior experience in JIRA
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Prior experience in design and creative thinking
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Prior experience in Lean Six Sigma principles
Working Location
Working Policy
Travel
- Some travel to other NATO sites may be required
Security Clearance
- Valid National or NATO Secret personal security clearance
We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.