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Act as the technical support for clients, leading technical calls and resolving complex issues
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Manage, prioritize, and coordinate incoming tickets between Customer Success and Engineering teams
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Collaborate with internal teams and external partners to deliver reliable technical solutions
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Collaborate with Product and Engineering teams to plan and prioritize sprint activities.
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Validate new releases, troubleshoot issues, and ensure expected functionality
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Maintain technical documentation and knowledge base
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Identify process improvement opportunities and optimize support workflows
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Execute operational tasks including data uploads, configuration, and data validation
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Provide expert guidance on API, SSO, system integrations, and survey implementations