Job TitleCustomer Service & Claims representativeDepartmentBorn Control TowerTime TypeFull timeRole SummaryWe are looking for a Customer Service Representative, who will manage and oversee all Customer service-related questions and claims by receiving, analyzing, and taking necessary actions to process and resolve incidents and escalations.Key Responsibilities
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Act as the primary point of contact for customers, internal stakeholders, and carriers regarding claims and related inquiries
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Collect, review, and maintain all necessary documentation to assess claim validity
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Prepare and issue liability letters for validated claims to initiate the settlement process, ensuring all relevant stakeholders are informed
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Manage and update claims within internal systems, escalating high-value or complex cases to senior management as required
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Ensure timely and accurate booking of compensation, verifying amounts in coordination with finance processes
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Take ownership of the end-to-end financial lifecycle of claims, including analysis, monitoring, and stakeholder communication
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Identify trends and root causes within claims data, driving continuous improvement through short- and long-term solutions
Requirements To succeed in this role, you bring foundational experience in the logistics industry, particularly in transport and warehousing. A proactive mindset, strong problem-solving skills, and the ability to effectively connect with both internal and external stakeholders are key to excelling in this position.
We are looking for a candidate who:
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Demonstrates a strong commitment to delivering excellent customer service and resolving issues efficiently
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Possesses a good command of Business English
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Communicates professionally and effectively with both internal and external stakeholders
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Has prior experience in a logistics environment; experience with claims, damage, or returns handling is a strong advantage
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Holds a relevant tertiary qualification in logistics (e.g., MBO or equivalent), which is considered a plus
Benefits:
We offer a competitive package designed to support your professional and personal growth, including:
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Competitive salary aligned with your experience.
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Attractive bonus paid two times per year.
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Fully covered healthcare insurance.
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International and Korean lunch at RHQ is offered at a significantly reduced rate.
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Contribution to your fitness subscription.
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Bike plan.
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8% holiday allowance.
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25+1 holidays (excluding public holidays) with the option to buy 5 more.
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Trainings and digital learning opportunities and much more!
What We Offer Ready to Join Us? We'd like to hear from you - submit your application through the link below.