As Customer Service Manager (m/f/d), you will lead our Dutch- and French-speaking teams and ensure an outstanding customer experience across markets. You combine operational excellence with people leadership and act as a key link between Customer Service and internal stakeholders.
This role is ideal for a hands-on leader who thrives in a fast-moving environment and enjoys improving processes while developing people.
Your Tasks
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Lead, coach, and develop the NL & FR Customer Service teams.
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Take ownership of daily operations, KPIs, and workload management.
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Monitor performance and proactively optimize processes and tools.
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Ensure smooth cross-site collaboration (Tongeren & Sevenum).
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Act as escalation point for complex cases.
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Foster a positive, performance-driven, and collaborative team culture.
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Serve as a strong business partner to internal stakeholders.