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Own and evolve the end-to-end search experience – from query input and autocomplete to results pages, filters, and zero-results states across all platforms
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Shape search relevance and ranking strategies, working closely with data science and ML teams to continuously improve how results are understood and delivered
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Drive discovery and navigation, enabling customers to move seamlessly between browsing and searching, especially in complex health-related journeys
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Define and refine the measurement framework for search, including advanced metrics like query reformulation rate, zero-results rate, and time to first relevant result
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Build and prioritise a high-impact roadmap, balancing quick wins with long-term investments in search infrastructure, UX quality, and experimentation