Copy of Product Director – Conversational AI CS & Pharma Advisory (m/f/d) at Redcare Pharmacy in Cologne

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Redcare Pharmacy

Copy of Product Director – Conversational AI CS & Pharma Advisory (m/f/d)

Cologne, Germany·Full-time·Posted 10 days ago

About your tasks:

Define and drive the product strategy for conversational AI, covering chat and voice experiences across web and app
Lead the development of AI-powered agent tools, improving efficiency and enabling human agents to focus on high-value cases
Own workflow automation and operations integration, redesigning customer service and pharma processes with AI at the core
Shape the end-to-end self-service experience, enabling customers to resolve post-purchase needs independently and seamlessly
Establish and evolve the measurement framework, including deflection rates, CSAT, resolution quality, and agent productivity

English-friendly