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The Field Service Engineer HW (FSE Hardware) is the primary contact for Varian Medical Systems (VMS), a Siemens-Healthineers company, customer service and repair needs ensuring that our customers’ equipment always operates efficiently. The FSE is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FSE operates in a designated field service territory and represents VMS.
In this FSE position, we are looking for the jobholder to be home based in or near** Cluj-Napoca**. With frequent travel within country, there will be some travel to other distributor-based countries handled by Varian's Field Service Team in EMEA.
**The Level 2 Permit issued by CNCAN **is preferable and could be an advantage.
Key Requirements
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Troubleshoot, diagnose and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations and upgrades per VMS guidelines.
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Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
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Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
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Examine difficult customer issues, diagnose and resolve the issues and meet established FSR levels. Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according VMS procedures.
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Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.
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An overall understanding of customer care and experience management essential
Minimum Required Skills and Knowledge
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Medical Device experience is preferable
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Practical experience in servicing medical equipment like radiotherapy and medical imaging, practice permits level II - CNCAN, MRIVX
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Valid Driving license
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Electrical and/or Mechanical Engineering, test equipment used for verification/checkout and calibration of electronic equipment.
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Limited use and/or application of technical documentation, standards, principles, concepts, and techniques in the field.
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Basic computer usage and debugging skills.
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Fundamental knowledge of delivery system networks and networking techniques.
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Basic understanding of imaging systems
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Capable of performing routine maintenance such as follow ups, PMIs and minor STBs
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Basic accelerator theory knowledge.
Other Desired Skills and Knowledge
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BSC in Engineering is essential
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Be able to interpret customer concerns and translate to machine issue.
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Understand and utilize the escalation process to Senior FSE, Management, NTS, PSE, Applications Required Certifications and Training
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Fluent in English (verbal and written), in addition to local language, fluency in other languages would be a plus but not mandatory.
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Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
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Experience with SAP or equivalent ERP product and productivity software desired.
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Willingness to travel for business as required.
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Contributes to team efficiency through the quality of personal work and by influencing teammate output to required standards.
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Must understand team collaboration and have effective networking skills.
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Able to work independently within guidelines and policies and adhere to the corporate policies and procedures.
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Capable of managing their own workload and of excellent communication relationship building at all levels within and outside of the organization.
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Agile with being pro-active, analytical, results-oriented and able to make decisions within the scope of their role.
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Be able to actively problem solve and suggest realistic innovations to processes towards creating a better customer experience
Please apply with your CV in English.
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Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
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