About the Client
Our client provides comprehensive operational support and a wide range of expert services to leading insurers, brokers, fleet operators, and automotive manufacturers worldwide.
With more than 3,300 employees across ten countries, the company delivers high-quality solutions at scale for over 1,200 clients. Our client helps the global insurance market handle millions of claims every year in the most efficient and cost-effective way.
The company is currently undergoing an exciting transformation program, where modern software solutions, cloud technologies, and advanced architectural approaches play a key role in driving the business forward.
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Role Overview
Innovation Group is looking for an IT Support Specialist who will serve as the first point of contact for internal IT issues and requests.
In this role, you will provide technical support to users, maintain workplace systems and IT infrastructure, and collaborate with internal IT teams to ensure reliable and efficient operations across the organization.
This role is ideal for someone who enjoys troubleshooting, working with IT systems, and delivering high-quality support to internal users.
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Responsibilities
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Act as the first point of contact for IT-related issues via phone, in person, or through the ticketing system
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Classify, prioritize, and assign incoming IT support requests and incidents
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Resolve IT tickets and maintain administrative and user documentation
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Collaborate with internal IT specialist teams (Client, Server, Voice)
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Install, configure, and maintain workstations, mobile devices, peripherals, and network components
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Manage user accounts, permissions, and system-related objects
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Monitor IT infrastructure using monitoring tools together with the team
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Support and maintain hardware environments, including client devices, servers, and mobile equipment
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Participate in IT projects and infrastructure improvements
Qualifications
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Higher education in IT, Computer Science, or a related field
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Several years of hands-on experience in IT support
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Experience with Windows domain administration
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Knowledge of network infrastructure and networking fundamentals
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Strong technical understanding of IT systems and troubleshooting processes
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Excellent communication skills (written and verbal)
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Strong problem-solving abilities
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Ability to work independently and responsibly
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Strong customer and service orientation
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Good German language skills
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Good English language skills
We offer:*
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Flexible working format - remote, office-based or flexible
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A competitive salary and good compensation package
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Personalized career growth
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Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
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Active tech communities with regular knowledge sharing
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Education reimbursement
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Memorable anniversary presents
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Corporate events and team buildings
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Other location-specific benefits
*not applicable for freelancers