So, what are the main duties of an聽IT Call Center Operator in Netcompany?
As an聽IT Call Center Operator you will:
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Respond to support requests via phone, email, or chat.
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Diagnose and resolve hardware/software issues, adhering to SLA.
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Record, track, and monitor interactions in ServiceNow.
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Manage the incident life cycle, including resolution and closure.
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Assist with PC setup, reconfiguration, and maintenance.
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Follow up on issues and maintain incident ownership.
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Liaise between staff and IT for issue resolution.
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Update documentation in SharePoint and the Knowledge Base.