Are you passionate about automotive technology and Electrical Vehicles? Do you enjoy solving complex technical problems and helping others succeed? Are you ready to make a real impact in the automotive world?
We鈥檙e looking for an Automotive Technical Helpdesk Specialist to join our team of experts supporting retailers and independent workshops with diagnostic and repair guidance. This is your chance to be at the heart of automotive innovation, helping technicians deliver outstanding service to customers.
As an Automotive Technical Helpdesk Specialist, you鈥檒l provide expert technical support to a network of Authorized Repairers and Independent Operators across Europe. You鈥檒l respond to inquiries via phone and electronic channels, helping resolve complex vehicle concerns and ensuring smooth operations.
You will be responsible for the following:
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聽Provide technical support across various systems, focusing on diagnostics and root cause analysis.
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聽Resolve technical inquiries from Customer Dealers and internal teams.
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聽Guide dealers through repair processes and ensure accurate case documentation.
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聽Collaborate with dealer technicians and internal agents to resolve complex technical issues.
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聽Document cases and technical data in internal systems.
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聽Coordinate Field Engineer visits.
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聽Engage in training and product knowledge exchange.
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聽Collaborate with engineers, project managers, and dealership staff to share insights and trends.
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聽Occasionally conducting vehicle testing and servicing arrangements.
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聽Escalate cases when necessary, ensuring all relevant information is included and properly documented.
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聽Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.