Customer Care Executive (f/m/d) at Meiningerhotels in Berlin

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Meiningerhotels

Customer Care Executive (f/m/d)

Berlin, Germany·Full-time·Posted 2 weeks ago

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Location: Berlin, Germany
Category: Other
Job type: Full-time
Seniority: Unspecified
Language: en

Job details

Customer Care Executive (f/m/d)

MEININGER Headquarters

Full-time

Are you passionate about helping people and creating outstanding customer experiences? Join our Customer Care team and support our guests before, during, and after their stay by delivering professional service across multiple communication channels.

MEININGER Hotels. Redefining hybrid hospitality.

We run more than 35 hotels in Europe’s best cities—and counting!

YOUR TASKS

Deliver an outstanding customer experience by assisting guests via telephone, email, chat, and social media
Provide helpful information about reservations, services, and destinations while ensuring quick and effective solutions to guest enquiries
Handle challenging situations professionally and confidently, aiming to resolve issues at the first point of contact
Identify opportunities to maximise sales through up-selling and tailored recommendations for guests
Maintain high service quality standards and contribute to achieving team targets for customer satisfaction, revenue, and conversions
Work with internal teams across departments such as Finance, Commerce, and Hotel Operations to ensure smooth service delivery
Monitor recurring enquiries and provide feedback to management to support continuous improvement
Support administrative tasks, reporting, and other ad-hoc activities when required

YOUR PROFILE

First experience in customer service, hospitality, call centre, or a similar role is an advantage, but not mandatory
Passion for delivering excellent customer service and creating positive guest experiences
Strong communication skills, both written and verbal
Comfortable working in a multi-channel contact environment (phone, email, chat, social media)
Ability to stay calm, solution-oriented, and professional in challenging situations
Strong organisational skills with high attention to detail and accuracy
A proactive team player who enjoys collaborating and sharing knowledge
Flexible and adaptable in a fast-paced environment
Fluent in English, German or French are mandatory; additional languages are a plus
Willingness to work in rotating shifts covering department opening hours

WHAT MEININGER OFFERS

Fair compensation package and tax-free surcharges
Company Pension Scheme
Extra vacation days for every year with MEININGER (up to 5 days extra)
2 extra paid leave days for you to make this world a better place (Corporate Volunteering & VTO Program)
MEININGER Staff Nights Program & discounts for friends and family
Employee events and team activities: M-Days, winter party, team building events, company jubilees
Growth and development opportunities as part of an internationally expanding organization
A diverse, open working environment
Open Up: Access 1:1 sessions with certified psychologists for MEININGER employees and their families
Mondly: Online language courses
Hybrid work, at least 2 days at the office Milan or Berlin

APPLICATION

We are enthusiastic hosts as diverse as our guests. Feels like you?

Please send us your CV.

We welcome candidates from different backgrounds, cultures, life preferences and experiences to apply.

We believe that a diverse and inclusive workplace promotes creativity, innovation, and productivity.

STEP IN & EXPLORE our hotels here: MEININGER Hotels

Contact person: Sandra Röske (Customer Care Manager)

Remote Type:

Hybrid

English-friendly

YOUR TASKS

Deliver an outstanding customer experience by assisting guests via telephone, email, chat, and social media

Provide helpful information about reservations, services, and destinations while ensuring quick and effective solutions to guest enquiries

Handle challenging situations professionally and confidently, aiming to resolve issues at the first point of contact

Identify opportunities to maximise sales through up-selling and tailored recommendations for guests

Maintain high service quality standards and contribute to achieving team targets for customer satisfaction, revenue, and conversions

Work with internal teams across departments such as Finance, Commerce, and Hotel Operations to ensure smooth service delivery

Monitor recurring enquiries and provide feedback to management to support continuous improvement

Support administrative tasks, reporting, and other ad-hoc activities when required

YOUR PROFILE

First experience in customer service, hospitality, call centre, or a similar role is an advantage, but not mandatory

Passion for delivering excellent customer service and creating positive guest experiences

Strong communication skills, both written and verbal

Comfortable working in a multi-channel contact environment (phone, email, chat, social media)

Ability to stay calm, solution-oriented, and professional in challenging situations

Strong organisational skills with high attention to detail and accuracy

A proactive team player who enjoys collaborating and sharing knowledge

Flexible and adaptable in a fast-paced environment

Fluent in English, German or French are mandatory; additional languages are a plus

Willingness to work in rotating shifts covering department opening hours

WHAT MEININGER OFFERS

Fair compensation package and tax-free surcharges

Company Pension Scheme

Extra vacation days for every year with MEININGER (up to 5 days extra)

2 extra paid leave days for you to make this world a better place (Corporate Volunteering & VTO Program)

MEININGER Staff Nights Program & discounts for friends and family

Employee events and team activities: M-Days, winter party, team building events, company jubilees

Growth and development opportunities as part of an internationally expanding organization

A diverse, open working environment

Open Up: Access 1:1 sessions with certified psychologists for MEININGER employees and their families

Mondly: Online language courses

Hybrid work, at least 2 days at the office Milan or Berlin

**APPLICATION **