This role is responsible for providing operational support for Incentive Compensation and Commercial Operations activities within the Global Commercial Solutions (CS) organization. It includes tracking and reporting global Commercial Operations KPIs, as well as collaborating with local and global teams to drive performance improvement initiatives. The position also ensures the consistent application of IQVIA best practices and policies across markets.
The Senior Analyst, Commercial Operations acts as a subject matter expert in incentive compensation processes, including plan design, validation, calculation, reporting, and governance support. The role contributes to critical operational workflows through detailed analysis, accurate reporting, and effective platform enablement, with a strong focus on data accuracy, integrity, timeliness, and confidentiality.
Sales Incentives
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Execute and support end‑to‑end incentive compensation processes, including plan setup, validation, calculation, approvals coordination, and payroll communication
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Support compliance of incentive plans with company policies, governance standards, and audit requirements
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Support the timely and accurate administration of incentive compensation cycles across assigned global Commercial Solutions teams
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Prepare, analyze, and deliver standardized reports and KPIs for sales leadership and finance partners
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Support the global expansion, stabilization, and optimization of the incentive technology platform
Reporting
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Execute regular and ad‑hoc reporting and analysis on Commercial Operations metrics and sales performance
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Support the maintenance and continuous improvement of global sales performance trackers and dashboards, with a focus on data quality and usability
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With guidance from senior team members, partner with technical, finance, and business teams to support automation of reporting and tracking processes, improving scalability and data reliability
Commercial Operations
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Support global Commercial Operations KPIs through ongoing performance monitoring and analysis
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Identify issues and trends, and contribute to action plans in partnership with stakeholders to progress operational improvements
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Support the management of Commercial Operations documentation and collaboration spaces (e.g., SharePoint), ensuring data accuracy and controlled access
Operational excellence
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Support operational excellence and transformation initiatives
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Contribute to process improvement, standardization, and tooling initiatives (e.g., Enterprise Pricing Initiative), supporting the transition from manual to scalable solutions
Qualifications
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Bachelor’s degree required
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3+ years of relevant experience in Commercial Operations, Sales Operations, Finance, or Incentive Compensation
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Experience operating under established governance and approval frameworks
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Demonstrated experience supporting and executing complex, end‑to‑end operational processes with high accuracy, confidentiality, and timeliness requirements
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Strong analytical skills with high attention to detail
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Excellent problem‑solving, judgment, and decision‑making capabilities in complex and high‑risk scenarios
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Ability to work effectively in a global, matrixed, and multicultural environment
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Strong communication skills with the ability to engage confidently with senior stakeholders
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High level of integrity, discretion, autonomy, and accountability
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Proficiency in Microsoft Office tools (Excel, PowerPoint, Outlook, Teams, Word, etc.)
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Experience with incentive compensation platforms strongly preferred
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Experience building dashboards and data visualizations is a plus
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.