Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.
Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.
Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.
Retention Specialist (f/m/o)
Location: Warsaw
Employment type: Full-time
Work model: Hybrid
PURPOSE OF ROLE
The purpose of the role is to support the Finance Retention process within the dealer network of a modern luxury automotive brand through active cooperation with Dealers, operational process support, and activities aimed at increasing customer retention and supporting the achievement of F&I business targets.
The role supports coordination of processes, reporting, and data flow between the Importer, Dealers, and finance partners, having a direct impact on customer lifecycle management, loyalty, and overall business performance.
Your responsibilities will include:
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Support the Finance Retention process across the dealer network
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Actively cooperate with Dealers in identifying and supporting customers approaching finance contract maturity
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Support Dealers in managing the retention pipeline and day-to-day operational activities
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Maintain regular contact with Dealers and participate in dealer visits supporting the development of the retention process
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Monitor basic KPIs and support reporting related to Finance Retention and F&I performance
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Manage and administrate data related to the Finance Retention process
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Ensure data quality and accuracy of information used in reporting and online systems
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Manage lead flow between the Importer, Dealers, and finance partners
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Support management of online calculators and financial/insurance-related data
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Support preparation of business analyses, reports, and summaries
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Participate in process, tool, and customer experience improvements
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Cooperate with Sales, Marketing, Aftersales, and F&I departments
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Support joint initiatives and events organized with finance partners and Dealers
Who are we looking for?
Apply if you have:
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Experience in automotive, financial services, sales support, or dealer network cooperation would be an advantage
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Understanding of sales, finance, retention, and customer lifecycle management processes
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Experience in working with data, reporting, and KPI monitoring
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Good knowledge of Excel and reporting tools (Power BI would be an advantage)
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Ability to work in a dynamic business environment and manage multiple tasks simultaneously
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Experience in cooperation with business partners and stakeholder management
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Willingness to travel regularly and participate in dealer visits
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Very good organizational and coordination skills
CRITICAL COMPETENCIES FOR SUCCESS
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Strong communication and interpersonal skills
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Customer-oriented mindset and focus on service quality
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Proactive attitude and willingness to learn
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Analytical thinking and attention to detail
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Accountability and strong organizational skills
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Ability to work collaboratively across functions and within teams
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Openness to process improvements and new tools
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Awareness of the impact of daily work on business performance and customer experience
What do we offer?
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Stable employment based on an employment contract
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A supportive and collaborative team environment
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Co-financing of private medical care
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Co-financing of a Multisport card
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Group life insurance on preferential terms
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Life insurance coverage
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Access to Workplace Options application
Start your journey
If you like this role but do not meet all the requirements, we still encourage you to apply. You may be the ideal candidate we are looking for.
Join our team and become part of a leading global automotive company shaping the future of mobility.
Opportunity for everyone
Inchcape actively encourages applications from people of diverse identities, backgrounds, and experiences, ensuring our teams reflect the global communities in which we operate.
Click here to learn more about our commitment to Inclusion and Diversity.
About us
Inchcape is a leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the industry to power better mobility today and in the future in a sustainable way.
Our diverse global team of over 16,000 talented colleagues fosters an inclusive and collaborative culture, delivering outstanding experiences for our customers and partners.
We are a dynamic and fast-growing business driving the transformation of our industry and shaping the future of mobility. Learn more by visiting Inchcape
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.