Location:
Ludvika, Dalarna County, Sweden
Job ID:
R0123322
Date Posted:
2026-05-20
Company Name:
Hitachi Energy Sweden Ab
Profession (Job Category):
Quality Management
**Job Schedule:聽**
Full time
Remote:
No
Job Description:
The Opportunity
The Business Process Quality Senior Professional is responsible for managing customer quality topics and driving structured quality improvements across the organization. The role ensures a data-driven approach to quality performance, supports project quality, and strengthens internal processes beyond production in close collaboration with cross-functional teams.
How you麓ll make an impact
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Manage customer quality topics, including complaints handling (CCRP), case coordination, and structured RCA / 8D reporting
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Ensure effective handling and closure of customer cases, including follow-up and communication
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Analyze customer complaints, project quality cases, and recurring deviations to identify trends, root causes, and improvement opportunities
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Lead improvement initiatives linked to customer and project quality cases, ensuring corrective and preventive actions are implemented and followed up
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Lead analysis of T-NPS / customer satisfaction feedback, ensuring red flags, trends, and improvement actions are properly followed up and translated into preventive improvements
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Develop and improve quality dashboards / reports to provide visibility of complaint trends, COPQ impact, case status, and improvement progress
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Coordinate quality topics across functions and strengthen internal quality processes and ways of working across the value chain
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Share lessons learned across functions to prevent recurrence and strengthen quality awareness
Your background
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Bachelor鈥檚 degree in Engineering, Quality Management, or a related field
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Additional certification in Quality (e.g. Six Sigma, Lean, or similar) is an advantage
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Experience in quality management within manufacturing or industrial environments
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Strong understanding of process quality and quality assurance practices
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Experience with structured problem-solving methodologies (e.g. 8D, RCA, A3)
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Experience with data analysis and visualization tools (e.g. Power BI)
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Ability to work cross-functionally and manage multiple stakeholders
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Good communication skills in a multicultural and cross-functional environment
More About Us
At Hitachi Energy, you鈥檒l work in an exciting, collaborative environment delivering world-class technology. We value personal development and diversity, and we are committed to building a sustainable energy future. We are growing and welcome applicants who may not meet every requirement鈥攜our potential matters.
聽
Applications are reviewed on an ongoing basis, so don鈥檛 wait鈥攁pply today!
聽
For questions about the position, contact Recruiting Manager Ahmed Abujamea at ahmed.abujamea@hitachienergy.com. Union representatives: Sveriges Ingenj枚rer: Philip Bengtsson +46聽107-38 25 17, Unionen: Michael Fosselius +46聽107-38 46 19. All other questions can be directed to Talent Partner Michael Blomberg, michael.blomberg@hitachienergy.com
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