Growe welcomes those who are excited to
Work with customer requests via chats and ticketing systems, ensuring timely and accurate responses;
Assist customers with issues they face, analyze problems, and provide effective solutions;
Identify customers’ needs, clarify information, and thoroughly research each case to deliver the best possible outcome;
Collaborate closely with colleagues and internal teams to improve customer service processes and overall customer experience;
Maintain high customer satisfaction by following service standards and contributing to continuous improvement initiatives.
We need your professional experience
Experience working with chat-based support systems and ticketing tools;
English proficiency at B2 level or higher (both written and spoken);
Experience handling customer requests via calls will be a strong advantage.
We appreciate if you have those personal features
Excellent problem-solving skills and a customer-oriented mindset;
Ability to work effectively in a team and collaborate with different stakeholders;
Stress resistance, attentiveness, and the ability to multitask;
Willingness to learn and continuously improve.
We are seeking those who align with our core values
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GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
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DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
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BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.