GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group specializes in machinery, plants, as well as process technology and components. GEA provides sustainable solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio.
Responsibilities / Tasks
For our offices in Lisbon, we are currently looking for an Order Management Specialist.
The main responsibilities are:
-
Customer service: Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management.
-
Eventually distributes requests from the common customer service Inbox to other colleagues in the department.
-
Quotation Management: Receives requests and manages quotations. Follows up the acceptance of the offers whenever possible and in any case at the request of his superior.
-
Order Management: Manage customer’s purchase orders. Create Sales orders, purchase goods to central warehouse and follow-up delivery.
-
Order delivery tracking, in coordination with Supply Chain & Logistics
-
Administrative management of service requests: Receives service requests and registers them in the system assigning initial date and service technician based on availability and area geographic (supported by Coordinator).
-
Invoicing of services: proforma and final, after verifying that the documentation and data are correct. Tracking and receipt of orders for billing. Arise credit notes in compliance with the general approval guidelines.
-
Management of maintenance contracts: registration of the relevant information of the contracts in the system, control of intervention dates, modifications in the list of materials during the term of the contract, billing.
-
Management of incidents that arise during each phase of the “order to cash” process until resolution
-
Travel management of the technicians and the rest of the colleagues
Your Profile / Qualifications
-
Studies in Administration & Finance
-
Minimum** 3 years of experience** in the** Back-office **department (Order Manager role)
-
Training, knowledge, and experience in administration
-
Valuable to get experience as part of project management team
-
Sensitive leadership personality experienced in leading high performance production organizations
-
Portuguese (Native)
-
English & Spanish (Advanced)
-
High performance and result orientation
-
Outstanding communication skills
-
Convincing personality successfully pushing for results despite facing resistance
-
Ability to communicate to with all levels within the organization
We offer:
-
Attractive compensation package.
-
Private health insurance plan
-
Employee Assistance Program
-
Flexible working hours and a hybrid working model (up to two days per week remote).
-
22 days of vacation per year.
-
Great work environment as part of a collaborative team
-
Continuous internal training and career development opportunities, both nationally and internationally.
-
The opportunity to join a company recognized as a Top Employer 2026.
Did we spark your interest?
Then please click apply above to access our guided application process.