About the Role
Be the voice of the customer. Drive exceptional experience
Are you passionate about delivering outstanding customer experiences and solving problems with speed and precision? We鈥檙e looking for a Customer Facing & Order Management Representative to be the key point of contact for our customers and a trusted partner for Sales & Marketing teams. You will report to the Customer Facing & Order Management Team Leader.
You will join Essity鈥檚 Professional Hygiene division, a global leader in sustainable hygiene solutions through the Tork brand, supporting businesses and institutions in improving hygiene standards, efficiency, and sustainability across a wide range of industries. Hybrid working model.
What you will do
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Act as the primary point of contact for customers, managing queries, requests, and issues with a strong focus on first contact resolution
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Build and maintain strong customer relationships, delivering an excellent and tailored customer experience based on customer needs and segmentation
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Leverage a 360掳 view of customer interactions to proactively anticipate needs and ensure fast and effective query resolution
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Work closely with Sales representatives to jointly manage customer requests and provide full visibility on ongoing interactions
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Collaborate with service specialists for complex cases requiring deeper expertise or investigation
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Proactively manage exception-based activities to enhance customer experience, using tools such as the C4 platform
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Ensure smooth execution of the end-to-end SMM (Sales & Marketing Management) / order-to-billing process
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Leverage the service specialist network to resolve issues not closed at first contact and continuously improve service quality
Who you are
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Minimum experience in customer service, order management or similar roles
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Experience handling customer inquiries, complaints and requests effectively
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Familiarity with Customer Relationship Management (CRM) systems
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Strong customer focus, with the ability to manage orders efficiently, ensuring accuracy and adherence to procedures
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Excellent communication and team collaboration skills
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Strong time management, adaptability and ability to manage multiple priorities in a fast-paced environment
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Problem-solving attitude with a proactive, solution-oriented mindset
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Ability to handle conflict resolution and contribute to continuous improvement initiatives
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Fluent in English and Spanish; Portuguese is a must
What We Can Offer You
Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.
Application End Date:
28 mag 2026
Job Requisition ID:
Essity261825