PrimeVigilance is looking for a **Medical Information Associate with German and English language **to be responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries.
Responsibilities
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To provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients) including call handling in German and English.
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To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
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To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely
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To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service
• Providing management with regular updates regarding project status and metrics concerning enquiries
- Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits