We are seeking an experienced SOC Manager to lead and support the day-to-day operations of a global 24/7 Security Operations Center within a managed security services environment.
The role focuses on ensuring consistent, high-quality security operations delivery across distributed teams in Europe and APAC operating within a follow-the-sun model. Working closely with SOC analysts, engineers, customers, and internal stakeholders, the SOC Manager will drive operational excellence, team development, customer engagement, and the ongoing evolution of SOC capabilities and services.
The ideal candidate combines strong security operations experience with people leadership, stakeholder management, and the ability to operate effectively in fast-paced, customer-facing environments. Experience working with multi-client SOC environments is highly beneficial.
Responsibilities
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Lead the day-to-day operations of a global 24/7 multi-client SOC environment, ensuring high-quality security monitoring, incident response, escalation management, and service delivery activities.
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Coordinate operational activities across distributed SOC teams in Europe and APAC within a follow-the-sun operating model, supporting operational alignment, service consistency, and effective collaboration across regions.
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Manage operational escalations and major security incidents, working closely with SOC analysts, engineers, and internal stakeholders.
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Contribute to the ongoing development and maturity of SOC processes, tooling, workflows, reporting capabilities, and operational practices.
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Collaborate with engineering, threat intelligence, and other security teams to support the continued evolution of detection and response capabilities across the SOC service.
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Own operational reporting, KPI tracking, and service metrics to support effective service delivery, operational governance, and customer engagement.
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Participate in and contribute to roadmap and capability planning discussions related to SOC services, operational maturity, and future capability development.
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Line manage SOC analysts and/or team leads, supporting recruitment, coaching, mentoring, performance management, and team development activities.
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Build strong working relationships with customers and internal stakeholders, participating in operational reviews, governance discussions, incident communications, and service-related engagements.
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Support onboarding and transition activities for new managed security services customers.