Your mission
As part of deskbird, a fast-growing workplace tech company backed by a** $23M Series B **and trusted by leading global brands, you’ll join a passionate, high-performing team on an exciting growth journey with exceptional opportunities for career advancement and professional development.
This is a hybrid role based out of our **Munich or Berlin hub. **We are seeking a proactive Customer Success Manager to drive customer success and growth with our cutting-edge SaaS solution.
In this role, you’ll take** full ownership** of key accounts, empower customers to become true product champions, and proactively work on expansion opportunities in your customer portfolio.
In this role you will
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Develop and nurture strong relationships with customers and internal teams, fostering trust and long-term collaboration.
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Identify and close growth and upsell opportunities within existing accounts.
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Own the commercial lifecycle of the account, including managing renewals, negotiating contracts, and hitting specific net-retention and expansion targets. This includes the proactive identification and closing growth and upsell opportunities within existing accounts.
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Map out customer organizations to identify key decision-makers and influencers, moving from single-threaded to multi-threaded relationships.
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Proactively monitor account health metrics to identify at-risk customers and implement 'save' strategies to prevent churn.
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Ensure customer success by helping them fully leverage the potential of deskbird’s solutions.
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Lead and manage customer projects, from planning through execution to ongoing support.
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Organise and facilitate customer meetings, project kickoffs, and training sessions.
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Serve as the key point of communication between internal departments and customers, contributing to product improvement.
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Customise and optimise customer systems to fit their specific needs.**
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What you need to be successful
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3+ years of experience in Customer Success within a B2B environment, ideally in SaaS.
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Proven ability to build trusted client relationships and deliver measurable business impact.
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Strong commercial mindset, with experience identifying and closing upsell and cross-sell opportunities.
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Skilled at managing and prioritising a large customer portfolio in a fast-paced environment.
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Customer-centric approach, with a reputation for empathy, proactivity, and excellent service delivery.
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Analytical and solution-oriented, with the ability to navigate challenges and drive positive outcomes.
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Excellent communication and stakeholder management skills, with the ability to collaborate effectively across teams and seniority levels.
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**Native-level German **and fluent English language skills.
What’s in it for you?
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Unlimited annual leave: Plenty of time off to recharge.
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Annual company summit: Meet the whole team at our yearly summit in inspiring locations across Europe (check out the video from our last summit).
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Team “Bursts”: Opportunities to collaborate with your team in person.
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**Home office support: **Financial contribution to set up a comfortable, productive home office.
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Learning & development: Annual budget for coaching, certifications, and conferences.
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**Co-working allowance: **Budget to work from co-working spaces when you want a change of scenery.