Job Description:
For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities.
Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management division.
Be part of the central Service Executive Team (“SET”) in Geneva and act as the first point of contact for Relationship Managers and Client Service Executives, with regards to their client-related queries, supporting them in delivering excellent client service thanks to your built expertise.
Responsibilities:
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Work hand-in-hand with Relationship Managers and CSE to provide advice and support them in their internal activities to deliver excellent client service.
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As an expert, be the “go-to” person on key activities and processes of the client lifecycle operations.
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Become owner and responsible of your assigned processes and activities, ensuring:
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You are up to date with latest corresponding policies.
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You provide upward feedback to support continuous improvement of service quality.
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Understand Relationship Managers and Client Service Executives needs to best support them, communicate effectively with them, and keep a client-oriented mindset at all times.
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Understand internal support functions’ (Middle Office, Lending, Pricing teams, CLM, etc.) needs in terms of internal policies and regulatory requirements and be the internal point of contact between Coverage Teams and support functions, where applicable.
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Support other groups of expertise / team members in the delivery of their activities when they are confronted with increased workload.
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As part of your development plan, rotate among the different groups of expertise (see details below) to develop a strong knowledge of the Bank’s processes:
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Mandates and pricing management
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Transaction management, Ad-hoc client inquiries
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Creation of credit Limits through the global tool
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Account closure and workout management
Skills:
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Meticulous, methodical, and concise, with a strong attention to detail.
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Strong team player, also able to meet tight deadlines and multi-task.
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Client-oriented.
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Someone with high service standards and attitude, and a strong ability to be flexible.
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Solution-oriented
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Eager to help improve our processes, with a continuous improvement mindset.
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Basic knowledge of the Bank’s products and services.
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Fluent (written and oral) in English; other languages are a plus (e.g., German, French, Spanish, Italian)
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Four to five years of Financial Services experience in a service role and/or a college degree
Well-being & Benefits
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Emotionally and mentally balanced
We support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health.
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Physically thriving
We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive.
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Socially connected
We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self confidence and well being.
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Financially secure
We support you to meet personal financial goals during your active career and for the future.
Our cultural aspiration is to be ‘empowered to excel together every day’. This means we strive for the highest standards of integrity, are accountable while learning from mistakes, promote speaking up and constructively challenge each other to further innovation. Seeking out conversations, proactively embracing change, new facts and different perspectives helps our talented and diverse teams to work in partnership across the globe and drive business results.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.