Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi.
By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress
Role Overview
The Client Onboarding Intermediate Analyst is responsible for the end-to-end process of account services for EMEA clients. The role requires engagement with both clients and internal stakeholders to coordinate the full documentation cycle, which includes tailoring, issuance, validation, and execution as required for account opening and account maintenance.
What you will do:
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Responsible for customer interaction, documentation issuance, review and system setups
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Focus on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues
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Perform day to day management of account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
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Be accountable for various types of project management in the account services space and for managing cross-functional relationships with all teams
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Determine new work procedures and analyze complex and variable issues with significant departmental impact
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Understand client requirements and ensure adequate support to new customer requirements and initiatives
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Monitor customer satisfaction and service levels and drive process changes; provide innovative solutions to clients, ensure a strong and robust processing environment with effective controls
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Establish risk management practices and maintain a culture of risk and controls within the team through various processes and checkpoints; identify means to reduce transaction defects (internal and external)
What we will need from you:
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2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred
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Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
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Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.
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Proficient in Microsoft Office Applications. Exposure to Client interaction
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Consistently demonstrates clear and concise written and verbal communication skills.
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Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken).
By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:
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Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
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Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
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Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
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Employee Assistance Program financed by Employer
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Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
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Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
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Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
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Additional day off for volunteering
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Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
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Opportunity to receive an annual discretionary incentive award
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Special offers and discounts for employees
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Click here to review the Remuneration Regulations extract.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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**Job Family Group: **
Customer Service ------------------------------------------------------
Job Family:
Institutional Client Onboarding ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Primary Location Full Time Salary Range:
zł120,200.00 - zł190,000.00 ------------------------------------------------------
**Most Relevant Skills **
Please see the requirements listed above. ------------------------------------------------------
**Other Relevant Skills **
For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
This job opening is for an existing job vacancy.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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View Citi’s EEO Policy Statement and the Know Your Rights poster.