**Main objective of the job: **
- Timely and Accurate Order & Quotation Processing in SAP.
Main attributions and responsibilities:
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Provide customers with information related to price and availability, order status, products, etc.;
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Process customer returns via SAP;
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Claims management;
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Manage the open orders by extracting and analyzing SAP reports;
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Monitoring the order status for invoicing purposes;
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Keeps customer informed about its order execution status on daily basis;
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Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved;
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Ensure customer issues via telephone/email are dealt with promptly and within a minimum timeframe;
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Raise requests for creating and updating SAP data (customer master data);
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Communicate with other departments to ensure that customers’ needs and claims are being dealt with promptly;
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Active participation for the project related continuous improvement process;
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Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
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Fulfils any other tasks related to area of responsibility, as requested by direct superior.